The survey results suggest three key ways that IT organizations can improve their overall performance and effectiveness:
- Keep score. Despite the proliferating demands on IT and the declining performance in the core areas of its work, organizations are still letting performance management go by the wayside. Only 15 percent of all respondents say their IT organizations are very effective at evaluating their own performance, down from 23 percent previously.
- Balance the recipe. No matter how high an organization’s digital aspirations are, improving core IT performance must be a part of the IT organization’s agenda. A strong set of core practices (for example, evaluating performance and delivering IT projects on time and within budget) is the foundation of IT’s long-term success, overall and with respect to digitization.
- Size up the talent challenge. The challenge of finding technology and digital talent persists and is only growing in scale.